Terms of Service

1. Company Information

GraneCopa is a water delivery service company registered in England and Wales.

2. Services Description

GraneCopa provides water delivery services to residential and commercial properties, primarily focusing on country houses and rural locations across the United Kingdom. Our services include:

• Scheduled water delivery
• Emergency water delivery
• Water quality testing
• Water storage solutions
• Consultation services

3. Service Agreement

3.1 Order Acceptance

All orders are subject to acceptance by GraneCopa. We reserve the right to refuse service for any reason, including but not limited to:

• Inability to access delivery location safely
• Incomplete or inaccurate information provided
• Previous non-payment or breach of terms
• Circumstances beyond our reasonable control

3.2 Service Availability

Our services are available in designated coverage areas across the UK. Service availability may be affected by:

• Weather conditions
• Road accessibility
• Vehicle availability
• Regulatory restrictions

3.3 Delivery Schedule

While we strive to meet all scheduled delivery times, delivery schedules are estimates and not guarantees. Factors affecting delivery include traffic, weather, and unforeseen circumstances.

4. Pricing and Payment

4.1 Pricing

All prices are stated in British Pounds (GBP) and include VAT where applicable. Prices may vary based on:

• Delivery location and distance
• Order quantity and frequency
• Service type (standard, urgent, emergency)
• Time of delivery (business hours vs. out-of-hours)

4.2 Payment Terms

Payment is due upon delivery unless otherwise agreed in writing. We accept:

• Cash payments to delivery personnel
• Major credit and debit cards
• Bank transfers for commercial accounts
• Monthly billing for established customers

4.3 Late Payment

Late payment charges may apply to overdue accounts. We reserve the right to suspend services for accounts with outstanding balances.

5. Water Quality and Safety

5.1 Quality Standards

All water supplied by GraneCopa meets or exceeds UK drinking water standards as defined by the Drinking Water Inspectorate.

5.2 Testing and Certification

Our water undergoes regular testing by accredited laboratories. Test certificates are available upon request.

5.3 Storage and Handling

Customers are responsible for proper storage of delivered water. We recommend:

• Storing water in clean, covered containers
• Protecting water from contamination
• Using water within recommended timeframes
• Following any specific storage instructions provided

6. Customer Responsibilities

Customers agree to:

• Provide accurate delivery information and instructions
• Ensure safe and accessible delivery location
• Be available during scheduled delivery windows
• Inspect deliveries upon receipt
• Report any issues promptly
• Pay for services as agreed
• Treat our staff with respect and courtesy

7. Limitation of Liability

7.1 Service Limitations

Our liability is limited to the value of the specific service or product that gave rise to the claim. We are not responsible for:

• Consequential or indirect damages
• Loss of profits or business interruption
• Damages resulting from customer's misuse of water
• Delays due to circumstances beyond our control

7.2 Force Majeure

We are not liable for delays or failures in performance resulting from acts beyond our reasonable control, including natural disasters, government actions, strikes, or other unforeseen events.

8. Cancellation and Refunds

8.1 Cancellation Policy

Scheduled deliveries may be cancelled without charge if notice is given at least 24 hours before the scheduled delivery time. Emergency deliveries cannot be cancelled once dispatch has begun.

8.2 Refund Policy

Refunds may be provided in cases of:

• Water quality issues confirmed by testing
• Non-delivery due to our error
• Billing errors
• Service cancellation within our cancellation policy

9. Health and Safety

GraneCopa is committed to maintaining high health and safety standards. We:

• Ensure all staff are properly trained
• Maintain vehicles and equipment to safety standards
• Follow all applicable health and safety regulations
• Carry appropriate insurance coverage

Customers must ensure delivery areas are safe and accessible for our personnel and vehicles.

10. Environmental Responsibility

We are committed to environmental sustainability through:

• Efficient delivery route planning
• Use of reusable containers where possible
• Responsible sourcing of water
• Minimizing packaging waste
• Supporting container recycling programs

11. Data Protection

Your personal information is protected in accordance with our Privacy Policy and applicable UK data protection laws. We collect and use information only as necessary to provide our services.

12. Intellectual Property

All content on our website, including text, graphics, logos, and images, is the property of GraneCopa and is protected by copyright and other intellectual property laws. You may not use our content without written permission.

13. Complaints and Disputes

13.1 Complaint Process

If you have a complaint about our services:

1. Contact us immediately by phone or email
2. Provide detailed information about the issue
3. We will investigate and respond within 5 business days
4. If unsatisfied, you may escalate through our formal complaints procedure

13.2 Dispute Resolution

Any disputes will be handled through good faith negotiations. If resolution cannot be reached, disputes may be subject to mediation or arbitration as agreed by both parties.

14. Governing Law

These Terms are governed by the laws of England and Wales. Any legal proceedings will be subject to the exclusive jurisdiction of the English courts.

15. Changes to Terms

We may update these Terms from time to time. Changes will be posted on our website with an updated effective date. Continued use of our services after changes constitutes acceptance of the new Terms.

16. Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions will continue in full force and effect.

17. Contact Information

For questions about these Terms or our services, please contact us: